Refund & Return Policy

At Benner Store, we take pride in the quality and craftsmanship of our handmade bags. However, if you’re not fully satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, in original condition, and with all tags/packaging intact.
• To initiate a return, please email us at [email protected] with your order number and reason for return.

Refunds

• Once your returned item is received and inspected, we will notify you via email.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Non-Returnable Items

• Customized or used items are not eligible for return or refund.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

For any questions regarding your return or refund, please contact us at [email protected]. We’re here to assist you!

Company Details

Benner Store